At Satouree, your satisfaction is our priority. We aim to provide a seamless shopping experience and stand by the quality of our products. Please read our policy below for cancellations, returns, and refunds.
đ Order Cancellations
- You may cancel your order within 12 hours of placing it or before it has been shipped, whichever comes first.
- To request a cancellation, email us at triple7impex@gmail.com with your order number.
- Once an order has been processed or shipped, it cannot be cancelled.
âŠī¸ Returns
We accept returns only in the following cases:
- You received the wrong product.
- The product was damaged or defective when delivered.
To be eligible for a return:
- The product must be unused, in its original condition, and returned within 7 days of delivery.
- You must email us at triple7impex@gmail.com with your order number and clear photos of the item to begin the return process.
đ¸ Refunds
- After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5â7 business days and credited to your original payment method.
- Shipping charges (if any) are non-refundable.
đĢ Non-Returnable Items
- Customized or made-to-order items
- Items purchased on sale or with promotional discounts (unless damaged or incorrect)
- Jewelry and accessories (due to hygiene reasons), unless received damaged
đĻ Return Shipping
- Return shipping costs are the responsibility of the customer unless the item is damaged or sent incorrectly by us.
đŦ Need Help?
If you have any questions or concerns about your order, feel free to reach out to us at:
đ§ Email: triple7impex@gmail.com
Thank you for shopping with Satouree